Question 1

Can I change Tiers during the year if I or the groomer decides to decrease/increase the interval between grooms?

Accepted Answer

Yes, you can change Tiers one time during the calendar year.  Your appointments will be recalculated and scheduled provided enough availability is open on the calendar.  Contact your groomer for more information.

Question 2

What if I need to reschedule?

Accepted Answer

You will receive a reminder text on your mobile phone 48 hours prior to your appointment.  Your membership allows two appointment reschedule requests per year.  As soon as you know you're unable to keep your appointment, please text your groomer and let her know you'd like to reschedule.  Although it's important to try and keep your original day and time, we understand that emergencies and circumstances beyond your control can arise.  However due to abuse, we cannot allow ongoing reschedule requests.

Question 3

I have 2-3 cats.  Can they share a grooming plan?

Accepted Answer

Grooming packages are designed to meet the needs of each individual cat.  Pricing is for each pet you want to have groomed.  They cannot share a plan and there are no discounts for multiple cats.

Question 4

What happens with my membership obligation should she pass over the Rainbow Bridge before the end of my subscription?

Accepted Answer

We appreciate that you've placed your precious senior cat in our care to limit her discomfort and stress during her final years.  It's always a loss for us as well to lose a senior due to the bond developed during your cat's grooming sessions.  During this difficult time, rest assured your contractual obligation would be immediately suspended upon your notification.  The same would apply due to a medical/health reason, or accidental death of the animal.

Question 5

Can I receive a third or subsequent reschedule request due to hurricane or other natural disaster?

Accepted Answer

Yes of course!  We do live in Florida obviously and this will be applicable at one time or another.  Your groomer will contact all clients affected should weather conditions be dangerous for driving.

Question 6

How do I pay for my appointments?

Accepted Answer

Each pre-booked appointment is due at the time of service by cash, check or credit card.  Venmo or Zelle can also be used.
Non-members will have their $50 deposits applied to their final bill.

Call Us: 800-699-7214

FAQ's